Although we strive to keep our machines running the vast majority of the time, sometimes issues (unfortunately) happen. If you are reporting a problem with one of our machines, please complete this form and we will get back to you as soon as possible. We will come on site to diagnose and correct the issue being experienced.
Is your trouble ticket regarding a credit/debit card charge? Please see the notice below.
Notice to Credit/Debit Card Users
Please note that the card processor will put a preauthorization on your account when you are attempting to use the card at a machine. Similar to a gas pump, you may see a “PENDING” hold for a higher amount than what is purchased. This is standard behavior on all vending machines. You will only be charged for the items dispensed. For any questions about the hold policy of the funds, please contact your bank.